Downloading your data and deleting your account

The short version

Job seekers: open your Privacy & data settings for a one-click data download and an account-delete option. Employers: open your Data & privacy settings to download your company's data and a spreadsheet of your candidates, and start deleting your organization by emailing support at support@greenjobsboard.us. In both cases, the export and the deletion cover only the data tied to your account or your organization.

Downloading your data as a job seeker

Open your Privacy & data settings. The page reads "Privacy & data," with the note "Download a copy of your data or delete your account."

The Export your data card has one button: Download my data. Click it, and your browser downloads a ZIP file right away. You can download it once every 24 hours.

What's in your download

Your profile: name, email, phone, location, links, career details, skills, and your mentor profile if you set one up
Your applications, with the details you sent and the role each one was for
Your tracked jobs from Your Jobs, and your notes on them
Your goals and your cover letters
A README that explains each file

What's not in your download

Employer notes and decisions on your applications.
Files like your resume and portfolio. These stay stored securely, and you can download them one at a time from your profile.
Your work history and education. You can copy them from your profile.
Your notifications history.

The download is instant. There's no waiting and no email link, just a file in your downloads folder.

Downloading your data as an employer

Open your Data & privacy settings. The Data export card has two buttons, and both download right away:

Download my data gives you a ZIP of your profile, your company, and every role you've posted (drafts and published). You can download it once every 24 hours.
Download candidate data gives you a spreadsheet (CSV) of the people who applied to your roles.

What's not in your export

Card numbers or full payment details, which live with our payment provider. Use its billing portal for payment-related downloads.
The files candidates attached. The candidate spreadsheet links to each resume, and each link works for a short time after you download.
Your teammates' personal account info.

Deleting your account as a job seeker

The Delete account card sits at the bottom of your Privacy & data settings, in a red-bordered danger zone.

The message is clear: "Irreversible. Read carefully."

Deleting your account can't be undone. Not even support can bring your data back, so download a copy first if you might want it later.

What happens when you delete

Click Delete account. A confirmation dialog opens.
Type DELETE and click Delete my account.
Your account and everything under "What gets removed" below is permanently removed.
You're signed out, and you won't be able to sign back in to the deleted account.

What gets removed

Your profile (everything on your profile), including your work history and education
Your tracked jobs, notes, goals, and cover letters
Applications you started but never sent
Your uploaded files (resume, portfolio, profile photo)
Your mentor profile (if you set one up)
Your notifications history
Your sign-in (email or Google link)

What stays

Applications you already sent to employers stay on those employers' Candidates pages, with the answers and files you sent them. They're no longer linked to an account. Sending an application is a bit like sending an email: once it's in their hands, it's in their system too, not just yours. To ask a specific employer to remove your application, reach out to them directly.
Emails about those applications. If an employer declines an application you sent, you'll still get that email at the address you applied with.
Conversations with our support team. We keep them so we can still answer you by email.
Anonymized, aggregated numbers. Totals that include your activity (like "1,200 applications submitted last month") stay in the platform's overall metrics, with no personal info attached.

Before you delete

Download your data first if you might want it later. Once you delete, there's no getting it back. The download includes your applications and tracked jobs, but not the files you attached.
Cancel any mentor sessions you've offered or requested.

Deleting your organization as an employer

Deleting an organization isn't something you do on your own. You start it by emailing support, and the team verifies who you are and your request before carrying out the deletion.

The Danger zone card in your Data & privacy settings has a Delete organization button. When you click it:

A confirmation dialog opens with the consequences spelled out.
Confirming opens a pre-filled email to support@greenjobsboard.us with the subject "Organization deletion request" and a starter message.
Send the email. Support handles the request, usually within 2 business days.

Why does support handle it?

Deleting an organization is more far-reaching than deleting one person's account:

All your teammates lose access.
All your published roles come off the job listings.
All applications, candidate data, internal notes, and tags are deleted.
All billing is closed out, and any active subscriptions are cancelled.

Support makes sure the request came from someone allowed to delete the organization, and helps with anything in the way (like an active subscription that needs a clean cancellation).

Before you request deletion

Cancel your subscription first so it doesn't renew. You can manage your plan from your Plan & billing settings, and Plan & billing walks through the details.
Give your teammates a heads-up so they aren't caught off guard.
Download your data. Once it's deleted, there's no getting it back.
Double-check there are no roles you need to keep. Published roles go away with the organization.

Reaching support

The support email is support@greenjobsboard.us. Employers can copy it straight from the Support contact card in their Data & privacy settings.

Replies usually arrive within two business days. For deletion requests, include:

The email tied to your account or organization
Your organization or account name
A short note confirming you understand this can't be undone

Good to know

Downloading and deleting are separate. You can download without deleting. Plenty of people download every so often as a backup.
Deleted data can't be brought back. Even support can't restore it, so download first if you might want it.
Deleting a job-seeker account is immediate. There's no grace period or "undo within 30 days." Once you confirm, it's done.
Deleting an organization has a manual step. Even though the page has a Delete button, clicking it opens an email rather than deleting right away. Send the email to complete the request.
Files others still use stay. Files you attached to applications stay with those employers, and a company logo you uploaded stays with the company. Everything else you uploaded is removed from storage when your account is deleted.
Privacy controls live in each portal. Job seekers manage their data from job-seeker settings, and employers from employer settings. There's no single place that covers both.
Aggregated numbers don't include personal info. Platform-wide totals that count your activity are anonymized after deletion.

If something goes wrong

"Couldn't load export status." Refresh the page. If it keeps happening, reach out to support.
The download didn't start. Your browser may have blocked it. Check your downloads for blocked files, and try a different browser if it keeps happening.
"Your account can't be deleted from settings yet." Other people rely on something linked to your account: a company you own, your work on a hiring team (like comments and scorecards), or the admin team. Reach out to support to close your account.
Account delete didn't work for another reason. Reach out to support with your account email and the message you're seeing.
You can't find the Delete organization button. Some roles in larger organizations don't have access to the Privacy page. Check with your organization admin or support.
You deleted by accident. Deleting an account or organization can't be undone. Reach out to support right away, and if it's been less than a few hours they may be able to help, though there are no guarantees.